Marlow Navigation has introduced a dedicated emotional support helpline for its seafarers in collaboration with the International Seafarers’ Welfare and Assistance Network (ISWAN).
This confidential, multilingual service is available 24 hours a day, every day of the year, to provide emotional support to seafarers experiencing stress, isolation, or other personal challenges. Marlow Navigation is specialising in third-party crew and ship management services, with over 1,100 vessels under crew management and more than 16,000 seafarers on board.
As explained, the service offers a safe and non-judgmental space for seafarers to speak openly about their concerns, no matter where they are in the world.
To help improve the wellbeing of its crew, Marlow will receive anonymised summaries of the issues raised through the helpline. These insights will support efforts to identify patterns and guide preventative measures aimed at improving mental health support for seafarers.
The helpline is operated by trained ISWAN officers who are experienced in supporting individuals dealing with a wide range of issues, including those at risk of harm.
